Frequently Asked Questions

What primary services do you offer?

We offer home services including general house cleaning, ironing, internal home deep cleaning, steaming and sanitising, industrial wet and dry cleaning for fabrics and carpets, outdood furniture and patio/balcony cleaning, kitchen deep cleaning, BBQ grill cleaning and window cleaning.

To see our full range of servicesvisit the page in this website.

What are the rates of your services?

Our home cleaning starts at AED 35 per hour, we do have packages and offers that make becoming a long term customer a real benefit.. 

Deep cleaning services are between AED 60 – 100. A full listing of our prices may be found on our services page. 

Are you licensed and insured?

We are a Dubai, UAE registered business and have liability insurance to work providing cleaning services. 

Do you have the gate pass to my community?

We have gate pass access to most communities, sometimes the requirements vary and an NOC letter may be required to allow us access. Our customer support team will be in touch ahead of the job to request any documentation required.

What is your cancellation policy? 

· Cancellation 48 hours before the start of the service 0 charge.

· Cancellation within 24 hours prior to the booking a charge of 50% of the booking value

· Cancellation on the same day of the booking a charge of 100% of the booking value*Once a service is cancelled, please make it clear if you are cancelling all future bookings or just the single visit. Regular clients have their service agents booked in advance to ensure they have continuity of crew members.If you no longer wish to continue with the services, please let us know so that we can release your regular timing for another customer. 

Can I have the same cleaner for each visit?

Yes, if you book a regular clean with us we can schedule the same cleaner for you. Priorty for regular cleaning slots will be with customers with a monthly, three month, quarterly package. 

What are your payment terms? 

Once you fill out your book now request our customer support team will get in touch to confirm your booking details.You will then be added to our system as a client and a quote will be sent to you.The job will then be created and an invoice will be sent to your registered email address with a credit card payment link. Once your payment is received your booking is fully confirmed. For one off jobs payment may be made in cash at the time of the booking or via credit card.The booking cancellation policy will apply from the time of your job creation in our booking system.

How can I log into the customer portal? 

If you click here  you can enter your email that will send you a link to log into the portal.You can view and request changes to your bookings Request new services

Send us messages via the chat function View the before and after photos taken at your last clean See your statement of account.

Leave reviews and feedback for our cleaning team

How can we become a partner?

If you think your buiness may like to partner with us email and our team will respond ASAP. 

What are your payment terms & booking confirmation?

Fill out a booking requestand our customer service team will call you to run through the requested service and the time needed. Once agreed you will be sent a quote to accept. 

Your job will then be scheduled as per your request with an automated confirmation sent to you from our client portal. 

Once paid via the link your booking is 100% confirmed.

How can I pay?

Payment is to be made in advance via the payment link provided with the invoice or on the first visit by credit card machine or cash at the job. 

No credit faciliites may be provided to customers. 

If you have any query related to payments or accounts email

Who do I contact if I have a question or need help?

Please email or call +971585540988.

Our working hours are 09:00 – 18:00 however our team will respond ASAP. 

Can you bring your own cleaning materials?

Yes, we can bring our own cleaning machines and supplies. The charge is AED15 per hour. Please select that option on your booking request. We can also use your cleaning equipment and materials for no additional charge

Are there any penalties if I need to change my booking time or date?

Changes in timing or moving dates of a service:

· 48 hours before the start of the service move or change to the booking may be done without any penalty.

· 24 hours before the start of the service there will be a charge of 20% of the booking value.

· Same day of the booking (within 4 hours) there will be a charge of 50% of the booking value.

· At the time of the booking once our agents are already deployed to your job 100% of the booking value.

*When change requests are made, we may not be able to provide you with your regular crew member however we will do our best to accommodate that for you.

It may be with a replacement crew member for that service.

Is there any price variation based on where I live

Yes, we do have some zone charges for communities that require extended travel to reach them. When you complete your book now request our customer support team will provide you with a quote.

How can I tip my crew member?

You may leave a cash tip for your crew member if you are happy with their service. If you wish to add a credit card tip to your payment we will ensure it reaches them. 

How can I leave a review?

If you would like to leave us a review please click here 

How can I make a suggestion? 

We would love to hear from you and thrive on feedback both good and bad. Please email with any comments suggestions or feedback.